Frequently asked questions

Below are some answers to questions we thought you may have about us and our products. If we haven’t answered your question please do get in touch.

  • No, we are based online only. In an effort to provide the best possible pricing we decided to avoid costly overheads such as renting a permanent shop space. We do however plan throughout the year to appear in pop-up spaces. to hear about our next venture into the real world!!!

  • Our products are all made in our workshop in Dorking, Surrey. This enables us to ensure the highest quality for all the products we sell. Occasionally we may enlist the help of an outside source such as for the paintwork. We are proud that each product is made in Britain.

  • No problem! Just email us with your questions and we are happy to provide as much information as we can.

  • We can offer custom sizes on the furniture collections we currently sell.

    If you would like a piece commissioned please contact Mary and she will be happy to discuss your requirements.

  • We are working very hard to have our online shopping facility live. In the meantime you can call us to make a purchase over the phone. We currently accept Visa and Mastercard. You can also make a payment via Paypal or bank transfer.

  • Please email or call us on 0208 942 7845 with your order number and we’ll aim to resolve any problems as quickly as possible. Our deliveries are tracked so we will be able to give you an answer very quickly.

  • You can contact us to see when we expect to have new stock in. Sometimes products prove more popular than we anticipated and so stock levels run out. On pieces that are ‘made to order’ we will keep you updated regularly about when you can expect delivery.

  • Yes is the answer! You just need to email us a photo and your order number and we will organise a replacement. Please see our full Returns & Refunds Policy for more information. We ask that you contact us within 7 days of receiving your order to let us know of any damage.

  • We love to hear from British designers and are currently searching for people who we can work with to expand our Collections. Contact Mary with your details and an example of your work.